WiiM Amp

s0nix said:
@WiiM Support
Hey, I've sent you multiple emails regarding the issue I'm having with the Wiim amp replacement, but still haven't received any replies. The seller (Audio Trade Germany) is not responding to my emails as well. It's now been almost two months since I sent back my device for a replacement!
Click to expand...
If you have returned the Amp to Audio Trade then while WiiM may be able to contact the distributor, your issue is ultimately with the seller. If they are not responding, I’d contact whichever consumer advice agency you have in your region to push them to respond.
 
Brantome said:
If you have returned the Amp to Audio Trade then while WiiM may be able to contact the distributor, your issue is ultimately with the seller. If they are not responding, I’d contact whichever consumer advice agency you have in your region to push them to respond.
Click to expand...
Thank you for replying.
It’s interesting that their website is called https://wiim-audio.de, so one would think that they and Wiim are somehow connected since they sell all their products. To my eyes, it looks like they are the official distributors. All I want to know is when my amp is going to be delivered.
Amazon in Germany has had both colors in stock for a while, yet a vendor that looks like the official Wiim store doesn’t have any products and doesn’t reply to messages.
I don’t really know who I’m speaking with here, but I’m sure you or @WiiM Support could forward my request to the designated people to speed up my process.
As I mentioned earlier, I simply want to receive my device since I really liked it, but the prolonged wait without any updates is becoming increasingly frustrating.
 
s0nix said:
Thank you for replying.
It’s interesting that their website is called https://wiim-audio.de, so one would think that they and Wiim are somehow connected since they sell all their products. To my eyes, it looks like they are the official distributors. All I want to know is when my amp is going to be delivered.
Amazon in Germany has had both colors in stock for a while, yet a vendor that looks like the official Wiim store doesn’t have any products and doesn’t reply to messages.
I don’t really know who I’m speaking with here, but I’m sure you or @WiiM Support could forward my request to the designated people to speed up my process.
As I mentioned earlier, I simply want to receive my device since I really liked it, but the prolonged wait without any updates is becoming increasingly frustrating.
Click to expand...
Cant you call them? I assume they have a telephone number?
Don,t they have Facebook or Instagram? There most be some way to contact them..
I mean if a customer would have a question about a product_ before buying_ they would react wont they..?
If it takes longer then they can tell you this ..try to call them.
 
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s0nix said:
Thank you for replying.
It’s interesting that their website is called https://wiim-audio.de, so one would think that they and Wiim are somehow connected since they sell all their products. To my eyes, it looks like they are the official distributors. All I want to know is when my amp is going to be delivered.
Amazon in Germany has had both colors in stock for a while, yet a vendor that looks like the official Wiim store doesn’t have any products and doesn’t reply to messages.
I don’t really know who I’m speaking with here, but I’m sure you or @WiiM Support could forward my request to the designated people to speed up my process.
As I mentioned earlier, I simply want to receive my device since I really liked it, but the prolonged wait without any updates is becoming increasingly frustrating.
Click to expand...
I'm just the forum moderator, I don't have any connection to WiiM as a company. I think I've already escalated your query to WiiM but happy to do that again
 
As a costumer i think you have rights too. They have to respond.
You will have to give a company a reasonable amount of time to solve the problem.
But if you,re waiting for 2 month i ask myself if that is still reasonable..that being said its reasonable to inform a costumer why its taking longer.
Could be something happened..but informing you,re costumer that,s important i think.
 
Fender said:
Just checked. They answers the phone call. So a call could be a good idea.
Click to expand...
Thanks for the tip. Unfortunately I don't speak German without a translator, and I suppose they mostly don't speak English. That's why I chose written communication. Also, in case of anything, I would have copies of conversations. I think I'll wait and see if I get a reply from Wiim here. Otherwise, I'll try contacting them via Facebook.
 
Fender said:
Try it in English, quite sure they understand you!
Click to expand...
I agree i think they speak English too. That wouldn.t be a problem for them i think. Maybe that can be expected from a seller i would say..
There are multiple people in such a company i would assume... i just cant imagine nobody can,t talk in English.
Im sure they are willing to help you and hopefully you will can enjoy listening with the amp soon..

Here in the Netherlands we always say:" Een beller is sneller".. :)...call them its,s the fastest way you,re problem will be solved.
 
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s0nix said:
@WiiM Support
Hey, I've sent you multiple emails regarding the issue I'm having with the Wiim amp replacement, but still haven't received any replies. The seller (Audio Trade Germany) is not responding to my emails as well. It's now been almost two months since I sent back my device for a replacement!
Click to expand...
I did not send mine back to ATR but contacted Wiim instead inclouding my ATR ticket number. They answered:
"
Thank you for contacting us. Sorry for the trouble.
We have contacted the German distributor to send you the new WiiM AMP as soon as possible."

That was on the first of march. Havent heard anything from either Wiim or ATR. I contacted them again. As I'm not in Germany atm, I can wait. However, frustrating experience.
 
Good afternoon. Please tell me how can I determine the revision of the amplifier before buying? I don’t want to run into a defective version of the first revision. How to determine?
 

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SiLiK said:
Good afternoon. Please tell me how can I determine the revision of the amplifier before buying? I don’t want to run into a defective version of the first revision. How to determine?
Click to expand...
Hi, if you can connect it to the network, then send a request after the API. In response you will get a lot of information, including the PCB version, which I understand you are interested in.
The command is simple, you find the network address of the device in Wiim Home and then in a web browser on a device running on the same network you type:

h t t p s://x.x.x.x./httpapi.asp?command=getStatusEx
- https together (I made breaks here so that the forum site does not identify as a web address)
- instead of x the address of your wiim amp

I performed this operation without any problems and downloaded all the necessary information about the device.
 
As far as I know with the current PCB version 5 the orientation of RCA Line In was changed/fixed, too. Might help to identify the version without powering it on. But I don’t recall the updated orientation and my PCB=5 Amp is too hidden/built-in to check. Maybe someone else can help.
 
scoffer said:
Hi, if you can connect it to the network, then send a request after the API. In response you will get a lot of information, including the PCB version, which I understand you are interested in.
The command is simple, you find the network address of the device in Wiim Home and then in a web browser on a device running on the same network you type:

h t t p s://x.x.x.x./httpapi.asp?command=getStatusEx
- https together (I made breaks here so that the forum site does not identify as a web address)
- instead of x the address of your wiim amp

I performed this operation without any problems and downloaded all the necessary information about the device.
Click to expand...
Thank you for what exactly I need to see there (A lot of information) how is the revision marked? Sellers do not want to open new products! Are there any other options?
jxrxme said:
As far as I know with the current PCB version 5 the orientation of RCA Line In was changed/fixed, too. Might help to identify the version without powering it on. But I don’t recall the updated orientation and my PCB=5 Amp is too hidden/built-in to check. Maybe someone else can help.
Click to expand...
The seller tells me that in the new revision, the RCA connector (the left one should be red!) Please confirm this information.
 
Also, the latest revision units have mostly been sold in boxes with black and white icons for the supported streaming service, while the original boxes had icons in color.

However, there have been reports recently about PCB version 5 units sold in the old style boxes, so this might not be 100% reliable.
 
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